Rules governing loyalty programme statuses
The loyalty programme was developed as a way of providing more favourable terms for clients with elevated trading activity and high trading volume. The specific terms enjoyed shall be determined on the basis of the Client's individual status.
How to qualify for a given status
Client status shall be determined on the following basis:
- The total available balance of the Client's accounts or
- The Client's trading volume for the relevant calendar month
The Client shall receive the status for which he or she qualifies:
- After depositing funds into his or her account or
- At 21:00 GMT on any day of the month
The account balance and trading volume thresholds for the various statuses are given in the Libertex terminal.
Validity period of statuses
Any status awarded to the Client shall be valid until the end of the calendar month following the month in which such status was acquired.
On the last calendar day of the month following the month in which the status was awarded, such status may be extended, upgraded or downgraded depending on:
- The total available balance of the client's accounts or
- The client's trading volume for the current calendar month
The active status of the Client as shown in the Libertex terminal.
Status awarded following account deposit
Suppose that, during the month of June, you deposited a sufficient amount of funds into your account to qualify for a higher status. Several minutes after the money is credited to your account, your status will be upgraded to reflect this higher status. Your new status shall then remain valid until the end of July, even if your total balance falls below this threshold level.
Status awarded on the basis of trading volume
If you are an active trader and, as of the 20 February, your trading volume reaches the necessary level in order to qualify for a status upgrade, then on that same day at 21:00 GMT, your status will be updated to reflect this new status (even if the total balance of your accounts is below the threshold for such status). Your new status shall then remain valid until the end of the following month.
Extension of status on the basis of account balance
Suppose that your current status is Gold, but your trading volume is insufficient to qualify you for a status upgrade. However, the remaining balance of your accounts as at the final day of the month meets the threshold required to retain your current status. In this case, your Gold status shall be extended until the end of the following month.
Status extension on the basis of trading volume
Suppose that your current status is Gold, you have been actively trading throughout the month and your trading volume once again reached the necessary level to qualify for Gold status. While trading you made a profit and so decided to withdraw some of the funds from your account, as a result of which the balance of your accounts fell below the threshold required to qualify for Gold status. In this case, at the end of the calendar month, your Gold status shall be extended until the end of the following month on the basis of your trading volume.
Suppose that your current status in Platinum, but for reasons beyond your control you have been unable to trade actively during the month in question and your trading volume is only sufficient to qualify for Silver status. However, the remaining balance of your accounts is at a level qualifying you for Gold status. In this case, at 21:00 GMT on the final day of the current month, your status will be downgraded to Gold until the end of the following month.