Privacy and Cookies Policy

Libertex International Company LLC
Limited Liability Company Number – 1278 LLC 2021

1. Introduction

We ask that you read this privacy notice carefully as we would like to inform you that your privacy on the internet is of crucial importance to us and it also contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us in the event you have a complaint.

2. Who we are?

Libertex International Company LLC (hereinafter: “We”, the “Company”) is registered under the laws of St. Vincent and the Grenadines, under the Limited Liability Company Number 1278 LLC 2021, with its registered address: The Jaycees Building, Kingstown, St. Vincent & the Grenadines.

3. The personal information we collect and use

3.1. Whether information has to be provided by you, and if so why      

The provision of “Your Data” is required from you to enable us to provide our services. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

4. Information collected by us

In the course of your registration as a client, signing up for a demo or a live account with us or filling  in any form on our Website, subscribing to our services, news or offers, marketing communications or posting material, the following information about you (“Your Data”) will be collected and stored for administrative, service related and/or legal purposes.

We will limit the collection of personal information to what is necessary to administer our business and carry out our regulated activities in an effort to provide you with superior service.

Information that you provide to us directly:

• Personal information, such as names, date of birth, addresses, personal registration (identification) number, passport number, phone number, email addresses etc (“Personal Information”).

However, the meaning of data “provided to” the Company is not limited to this. It is also personal data resulting from observation of your activities (i.e where using a device or service).

This may include:

• History of website usage or search activities, details of your visits to our Website including, communication data;
• Traffic and location data;
• Website traffic pattern information, including IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This kind of information is only used in masked or aggregated form, which means that the individual user will not be recognisable. These data do not identify any individual.
• Communications between you and us via Live Chat, email, or telephone call.

Your email address may be used by the Company in relation to its products and services (including any marketing campaigns related to these products or services). If you do not wish to receive such marketing material and marketing communications, you can opt-out at any time by clicking on “unsubscribe”.

5. The type of data collected and purpose of collection

The type of data we collect along with the purpose for collection is listed below:

6. How we use your personal information 

We use information held about you in the following ways:

• To ensure that the content in our website is presented to you in the most effective manner and to improve the content of our website;
• To communicate with you and contact you and to provide you with products and services that you request from us or, where you have considered to be contacted, for products and services that we feel may be of interest to you;
• Managing and administering the products and services provided to you;
• Keeping you updated as a Client in relation to changes to our services and relevant matters;
• Provide, improve, test and monitor the effectiveness of our Services.
• Develop and test new products and features.
• Monitor metrics such as total number of visitors, traffic and demographic patterns.
• Diagnose or fix technology problems.
• To carry out our obligations arising from any contracts entered between you and us.
• We may also use your data, or permit selected third parties and our processors to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email.
• To notify you about updates to the website.
• To send out newsletters or information about other opportunities that we believe will be of interest to you. We will only send this to you if you have indicated that you wish to receive such information and we will respect your wish not to do so if you communicate such wish to us. You can opt-out receiving marketing communications at any time if you do not wish to receive such marketing material by clicking on “unsubscribe”.
• To promote safety and security. We use the information we have to help verify accounts and activity, and to promote safety and security on our regulated services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of IT specialists, automated systems, and advanced technology such as encryption.

7. Who we share your personal information with?

We will not rent or sell your information to third parties outside of the Company (Group of companies) without your consent. We also impose strict restrictions on how our processors can use and disclose the data we provide. Here are the types of third parties we share information with:

• Service providers and other partners: We transfer information to service providers (processors), and other partners who globally support our business, such as providing technical infrastructure services, trading platforms analysing how our Services are used such as measuring the effectiveness of ads and services, providing client service and support, client on-boarding, client identify verification, including PEPs and sanctions, conducting marketing communications and design, services related to our website management, services related to software and business development services.
• Measurement and Analytics Services: Partners who use our analytics services like Google Analytics (Non-Personally Identifiable Information Only). We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners.

The Company does extensive due diligence before choosing processors assuring that they provide sufficient safeguards, in particular in terms of expert knowledge, data governance, data security, cyber resilience, reliability and resources to implement technical and organisational measures in such a manner that processing will meet the requirements of applicable laws and ensure the protection of the rights of the data subject.

Any third party with whom the Company shares user data will provide the same or equal protection of user data as stated herein.

The adherence of the processor to a SLA Contract is used as an element to demonstrate compliance with the obligations of the controller.

We will share personal information with law enforcement or other authorities if required by applicable law.

8. Cookie Data 

We use cookies and similar technologies to provide and support our Services. When you use our website, we will use cookies to distinguish you from other users of our website.  Cookies are small text files stored by your browser on your computer or device when you visit certain pages or perform certain actions on this and other websites. They are used to help your browser remember your choices and display the correct information for you - such as items in your basket - and not treat you as a new visitor each time you visit a page.

Some cookies are only set for the duration of your visit (“session cookies”) to help you get around and give you relevant information. Others are set for longer periods (“persistent cookies”) so that your browser can remember your choices from a previous visit. The cookies stored cannot harm your device, are anonymous, and unique to your browser.

You can choose to disable or block these cookies in your browser but without some of them our site will not work. For more detailed information about cookies please visit www.allaboutcookies.org.

9. How our global services operate

How do we respond to legal requests or prevent harm?

We access, preserve and share your information with regulators, law enforcement or others by request:

• We can respond to legal requests when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognised standards. 
• When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorised use of the services or products, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-parties about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our Products.

Information we receive about you (including financial transactions as data related to deposits and withdrawals) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations. 

10. Your rights 

You have a number of important rights, include rights to:

• fair processing of information and transparency over how we use your use personal information, 
• The right to access personal data:  via a Subject Access Request. Your request should be made in writing to [email protected]. We may ask you for proof of identity before providing you with the data. There is usually no charge for such requests, however in limited circumstances we may be able to charge an administrative fee (and we will inform you in response to your request if that is the case).
• The right to request that your personal data is corrected if it is found to be inaccurate: require us to correct any mistakes in your information which we hold. 
• The right to request that your personal data is erased where it is no longer necessary. In some circumstances this right may not apply e.g. if there is some other compelling reason for us to keep or process your data (and we will inform you in response to your request if that is the case).
• Right to data portability: to receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations. 
• The right to withdraw consent to processing at any time, where relevant i.e. where we are relying on your consent to process the data and not another legal reason for processing. 
• The right to object at any time to processing of personal information concerning you for direct marketing. 
• The right not to be subject to a decision which is based solely on automated processing, including profiling which produces legal effects concerning them or significantly affects them.
• The right to object in certain other situations to our continued processing of your personal information. Otherwise restrict our processing of your personal information in certain circumstances 

If you would like to exercise any of those rights, please:

• email, call or write to us at [email protected] 
• let us have enough information to identify you (e.g. account number, username, registration details),  
• let us have proof of your identity and address (a copy of your passport/ID or driving licence and a recent utility or credit card bill), and 
• let us know the information to which your request relates, including any account or reference numbers, if you have them. 

If you would like to unsubscribe from any emailing or any marketing communications you can also click on the ‘unsubscribe’ button at the bottom of the email. 

11. Legal basis for processing personal data

There must be a lawful basis for all processing of personal data (unless an exemption or derogation applies). We rely on: 

• Contractual necessity. Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract to conduct regulated activities, when processing is necessary for the entry into, or performance of contract with the data subject or in order to take steps at this or her request prior to the entry into a contract.   
• Compliance with legal obligations. Processing is necessary for compliance with our legal obligation. The Company has the necessity for compliance with a legal obligation. 
• Legitimate interest. Data will only be processed where it is necessary for the purposes of the legitimate interests pursued by the Company, and these interests or fundamental rights are not overridden by the interests, rights and freedoms of the data subject and that the processing would not cause unwarranted harm. For instance, it is a legitimate interest of the Company to process personal data on data subjects in order to expand the business, develop new business relations prevention of fraud, maintaining the security of our systems if/when necessary, enhancing, modifying or improving our services. The data subject must be given information on the specific legitimate interest if a processing is based on this provision. 

12. Keeping your personal information secure

Your Data is stored and kept confidential according to the legislation on protection of personal data and processing thereof applicable in the jurisdiction in which the Company, with which you have signed up, is located. 

We have appropriate security measures in place to prevent personal information from being accidentally lost, misused, modification, disclosure or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

13. How long your personal information will be kept

13.1. Data retention:

You can close your account any time, but for audit trail purposes, the Company shall hold personal data for a period of at least five years after closing the account in order for us to comply with our record keeping obligations under the Money Laundering Regulations. 

At the end of that period, we will delete all personal data relating to you, unless a legal requirement requires them to keep the data for a prolonged period of time, or Data Subject has expressly consented to their data being held for an extended period of time.  

14. What happens in the event of a change of control?

If we sell or otherwise transfer part or the whole of the Company or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address and any other information collected through the Service may be among the items sold or transferred. You will continue to own your User Content. The buyer or transferee will have to honour the commitments we have made in this Privacy Policy. 

15. How to contact us?

Please contact us at [email protected], if you have any questions about this privacy policy or the information we hold about you.