Verification and request for documents

How long does it take to check documents?

After uploading documents to your personal account or sending them by e-mail, our operator will process the data within several working hours. If the documents meet the requirements, they will be submitted for review to the internal control service. Such a check usually takes 1-2 working days. You will be notified of all stages of the verification by e-mail.

Please pay attention to the point of regulation on this issue: 1.4. The Company reserves the right to investigate the nature of any dubious Non-Trading Operations and to suspend such Operations until the identification of the reasons of their occurrence and the end of investigation.

We kindly ask you for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web. 

I was asked to provide documents for verification. Why should I provide them and how safe is it?

We ask you to provide your identification documents in order to make sure your funds are kept safe and secure at all times.

We count on your full understanding and support in this matter, as we value long-term cooperation with our clients, and we have to confirm such cooperation with some necessary docs.

We kindly ask you again for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web. We hereby certify that we do not aim to delay our clients' withdrawal requests, while we also guarantee the utmost security and safety for all transactions between our clients and us. To learn when we reserve the right to ask you for identification docs, please refer to Agreement for International Financial Services.

What documents should I provide when I have document request?

In the case of a request for documents from our Company, you will receive email with detailed instructions, which will indicate the documents you have to provide us. Please, check your mailbox and read the instructions.

In case you have not received the instructions, please check Spam folder (sometimes the emails may fall into this folder), or contact us using feedback form. Our specialists will be happy to help you and answer any of your questions!

Why can not I trade? The system says that trade is blocked.

Please make sure that you have confirmed your profile by sending all the necessary documents. If you are not sure whether your account was verified or do not know why your documents were rejected, please send us an email to [email protected] with details of your difficulty or contact us via chat during business hours. Besides, you can send the appeal using feedback form. Please describe your question in detail and attach a screenshot of the difficulty, if necessary.

You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?

We ask you to provide your identification documents in order to make sure your funds are kept safe and secure at all times.

We count on your full understanding and support in this matter, as we value long-term cooperation with our clients, and we have to confirm such cooperation with some necessary docs.

To learn when we reserve the right to ask you for identification docs, please refer to our Agreement for International Financial Services and other Policies you accepted when opening an account with us.

We kindly ask you again for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web. We hereby certify that we do not aim to delay our clients' withdrawal requests, while we also guarantee the utmost security and safety for all transactions between our clients and us.