Verification and request for documents

We ask you to provide your identification documents to make sure your funds are safe and secure at all times.

We count on your full understanding and support in this matter, as we value long-term cooperation with our clients have to confirm such cooperation with some necessary documents.

To learn when we reserve the right to ask you for identification documents, please refer to our Agreement for International Financial Services and other Policies you accepted when opening an account with us.

We kindly ask you again for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web. We hereby certify that we do not aim to delay our clients' withdrawal requests while we also guarantee the utmost security and safety for all transactions between our clients and us.

When you receive a documents request from our Company, you will receive an e-mail with detailed instructions indicating the documents you must provide us. Please check your e-mail and read the instructions.

If you haven't received the instructions, please check the Spam folder (sometimes e-mails may end up in this folder) or contact us using the feedback form. Our specialists will be happy to help you and answer any questions you may have!

Please make sure that you have confirmed your profile by sending all the necessary documents. If you're not sure whether your account was verified or don't know why your documents were rejected, please send an e-mail to [email protected] with details of the issue you're facing or contact us via chat during business hours. You can also send a message using the feedback form. Please describe your issue in detail and attach a screenshot of it, if necessary.

We ask you to provide your identification documents to make sure your funds are safe and secure at all times.

We count on your full understanding and support in this matter, as we value long-term cooperation with our clients have to confirm such cooperation with some necessary documents.

We kindly ask you again for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web. We hereby certify that we do not aim to delay our clients' withdrawal requests while we also guarantee the utmost security and safety for all transactions between our clients and us. To learn when we reserve the right to ask you for identification documents, please refer to the Agreement for International Financial Services.

After you upload documents to your personal account or send them by e-mail, our operator will process the data within several working hours. If the documents meet the requirements, they will be submitted for review to the internal control service. This check usually takes 1-2 business days. You'll be notified of all verification stages by e-mail.

Please direct your attention to clause 1.4 that regulates this issue. The Company reserves the right to investigate the nature of any dubious non-trading operations and to suspend such operations until the reasons why they occurred are identified, and the investigation is completed.

We kindly ask you for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web.