You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?
We ask you to provide your identification documents in order to make sure your funds are kept safe and secure at all times.
We count on your full understanding and support in this matter, as we value long-term cooperation with our clients, and we have to confirm such cooperation with some necessary docs.
To learn when we reserve the right to ask you for identification docs, please refer to our Agreement for International Financial Services and other Policies you accepted when opening an account with us.
We kindly ask you again for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web. We hereby certify that we do not aim to delay our clients' withdrawal requests, while we also guarantee the utmost security and safety for all transactions between our clients and us.